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Friday 9 July 2010

To infinity and beyond

Salvete.

The first week away from the VTSSB and the Apparatchiks has been very relaxing as Cicero awaits the call to help and assist some other business seeking marketing enlightenment.

In meantime it is great that the affairs of state are now in the hands of others. That the pressure of ensuring and assuring your liberty, your freedom and identity has been lifted. And that others have shouldered the burden of manning and guarding that wall that marks the boundary between freedom and anarchy. It can be tough as an Apparatchik.

But with time on his hands this week Cicero has been watching cartoons and is struck by the creativity and imagination of those who put together these films. In particular he is in awe of those who make cartoons like ‘Toy Story’, ‘Finding Nemo’ and, his particular favourite, ‘Cars’.

Delving deeper Cicero has discovered that these films are all made by the one company, Pixar, who seemingly have found the formula to produce hit after hit, and the process to produce creativity and imagination.

Now you might say that creativity and imagination is not a process. And you might be right but all businesses can create the environment where creativity and imagination is allowed to flourish, grow and develop, and not be stifled. And here Pixar are doing some great stuff from which we can all learn.

And on your behalf, Cicero, with time on his hands now that the burdens of state have been lifted, has investigated the Pixar story to bring you tips and wisdom.

Firstly Pixar puts people before projects and ideas. It does not start with the idea and then hire the people to execute. Instead it hires creative people and then encourages them to generate ideas. In this way their people are a creative and enduring asset with real ownership of the idea from end to end. How often do we see in business people being brought into execute something they don’t own, who adapt and modify the idea to fit their paradigm and then walk away when the results don’t materialise?

Secondly Pixar devotes a lot of effort to getting people to work together. Usually people collaborate on specific projects but pay little attention to what’s going on elsewhere. With Pixar a sense of collective responsibility is fostered with its people showing unfinished work in daily meetings and so get used to giving and receiving criticism. In addition any member of the team can at a regular time in the day ring a big cow bell summoning anyone with 30 minutes to spare to gather around to collectively brainstorm a problem. What a brilliant idea? As they say no one has a monopoly on wisdom. These systems of constant and collective feedback are designed to stop problems becoming a crisis and to provide teams with a constant source of inspiration. Surely all businesses might benefit from that.

And thirdly teams are encouraged to conduct formal post mortems once their films are complete with each review having to identify at least five things that did not go well as well as five that did. How often is that done in your business? How often do you sit down and review marketing campaigns, product launches, projects and the like along these lines?

None of this can guarantee that your company will be as creative or as imaginary or as successful as Pixar. Creativity depends on serendipity as much as planning. Managing creativity involves a series of balancing acts: giving people the freedom to be creative but doing so within a corporate structure; creating a powerful and successful corporate culture that is not too stifling.

But getting it right is in itself an act of creativity. And getting it right means too that for business success the sky is truly the limit. Or as Mr Lightyear would say ‘to infinity and beyond’. Are you and your business ready for the ride of a lifetime?

Batty? Brilliant? The choice is yours.

Is it only me…….but this should be child’s play.

It would appear that the Health and Safety Gualeiters did not disappear into the long grass with the Last Lot.

As evidence Cicero has heard about a young couple keen to encourage their children to be independent, are letting their two primary age children cycle to school through the leafy lanes of south London unsupervised.

Shock! Horror! Naughty parents! What kind of an example is this to set young people? Do they not know that 4x4s were invented just for that sort of activity?

It would seem that this is the views of the Nanny at the school, no doubt advised and counselled by some taxpayer funded Health and Safety Gauleiter, who is now threatening to report the parents to social services for some level of child abuse or neglect. What has the world come to?

Not it might only be me, though I doubt it, but surely social services would be better employed looking after the Baby Ps of this world rather than harrying and harassing middle class yummy mummys who choose not to send their young people to school by 4x4.

And in any event when was it decided that it was wrong to teach our young people independence? Was I out of the room when this was decided? Surely independence is a good thing. Why is it good for a country to be independent but not its people? Is this so the State and all its apparatchiks have something to do? Is this why some fear independent thought so much?

It is a miracle that Cicero has survived to such a ripe age. When he was a wee laddie the Health and Safety Gauleiter had not been invented. He had no one tell him when and where he could not cycle; he was able to play freely in the streets and fields without fear with all the other wee lads and lassies until it got dark unsupervised; he did not require a high viz vest, safety goggles and hard hat to play marbles. Ah those were the days.

Cicero hopes that the parents of the Biking Two have the courage to challenge and ignore the Gauleiters and Nannies. And that the Two Caesars take urgent steps to stop such errant nonsense.

And now for some really really bad news.

Cicero will not be around for next 2 weeks. He is off to learn new skills and experience new experiences. Enjoy the break. You will be able to get through the weeks ahead. Support and counsel each other. You will be fine.

Have great two weeks.

Et semper sis felix. Semper sis fortunatus.

Friday 2 July 2010

Pro civilis muneris

Like Elvis, this week Cicero has left the building.

Yes, that’s right, Cicero has left the VTSSB to move onto pastures new but uncertain. He has laid down his career in an effort to help the resolve the Two Caesar’s wee financial headache. And as Edith Piaf might say at times like this ‘je ne regrette, je ne regrette ne rien’.

But fear not for this column does not depend on life on the VTSSB for inspiration and stimulation. This will continue and will live on. Bet you glad about that.

And it is noted that quietly and gently the flags are no longer fluttering from the chariots. Enough said

To mark Cicero’s departure from the VTSSB and as he wanders off into the sunset, this week’s dose of enlightenment is going to be a wee bit different and a wee bit self indulgent. Hopefully you will not mind.

But this week Cicero feels that he must speak up on behalf of the Apparatchiks with whom he has worked for the past 15 months, with whom he has toiled to preserve your security and freedom, with whom he has produced some great marketing stuff.

This week we speak out ‘pro Civilis Muneris’ which for those of you, remarkably few no doubt, who do not have the Latin tongue, means ‘in defence of the Civil Service’.

Now you might think at this point that Cicero after 15 months working amongst the Apparatchiks has gone native. This is most definitely not the case but the current attitude towards the Apparatchiks raises some serious issues, questions and concerns for the nation that must be debated and understood. And Cicero is just the man to lead said debate.

There is no question that the Civilis Muneris is too large and expensive. Undoubtedly its pay and pension policies need over hauled and reformed to align better with those creating the wealth in the country. And indubitably there is an excess of jobsworth zeal stifling creativity, imagination and simplification. But let us put such issues to one side for one moment and look beyond this.

We need to remember that the Apparatchiks are essential to us. They keep out streets safe and secure; they educate us; they keep us healthy; they collect our taxes; they pay our pensions and benefits; they provide support to business; they give us passports; they help the unemployed find work; and so on and so forth.

And yet we as a nation have in recent weeks and recent months taken against these people. And if we are not careful we will end up with the Civilis Muneris that we deserve.

It is easy these days to kick and pummel the Civilis Muneris but we must never forget that the Civilis Muneris is at the end of the day a collection of people trying to do a good job in difficult circumstances on our behalf. And if it is true that in any business people are its greatest asset then surely that is equally true in the Civilis Muneris. So let’s look after them.

This is a business where training and development in its people has been cut back to the point where it is non existent; where it is impossible to get a free cup of coffee; where you cannot buy pot plants to humanise the office; where there is paranoia about spending any kind of money to help make the Civilis Muneris a great place to work. And when you get a great place to work, you do great things for your customers.

And then when your Apparatchik wends his weary way home he is confronted with news of massive redundancy cuts, of changes to pensions and pay, of the value of his or her job being questioned and whether necessary, of salaries being published. How would you react to trying to do your best work in this environment?

Cicero fears for the health of the Civilis Muneris. The Apparatchiks are demotivated and demoralised. And how can it ever hope to recruit the brightest and best to work for it when this is the state of affairs. And that is why Cicero feels he must speak out in their defence.

A smaller lower cost Civilis Muneris, yes. A demotivated, demoralised, de-skilled de-humanised Civilis Muneris, no.

Batty? Brilliant? Please do tell.

Is it only me………………………………….but is this why we pay our taxes?

When news of the Two Caesars’ plan to reduce the amount of amount they wanted to spend, the Last Lot were a wee bit miffed. And as the Lot who worked with the Last Caesar, and who still wanted to be Caesar, pointed out ‘this is going to cost jobs in the public sector’.

Similar feelings of annoyance were expressed by a series of spokespeople from a consortium of unions and other lobby group supporters of the Lot that wanted to be the new Caesar but are not.

And here is question for you as an aside. Why are all Trade Union Head Honchos, Scottish….well a lot of them at any rate?

But back to my point.

Clearly if the Caesars want to spend less of our money it will have an impact on the Apparatchiks across the VTSSBs and TSSBs. If you have less income then you need to reduce the costs. You will know this from your own business. It is not nice and it does have consequences for those affected (yes, contrary to popular belief, Cicero does have a heart) but sometimes we have to do unpleasant things to do the right thing.

Now it might only be me but surely the role of the State is not to provide jobs but to provide critical services which cannot or do not want to be provided by anyone else. It should not be about jobs but outputs and outcomes. That is why we pay our money and we should be talking more about the value delivered rather than the cost of the inputs.

The primary role of the NHS is to cure the sick. Not to create jobs for marketing folk, for example. How exactly do you create demand for the NHS and why would you want to?

Schools should be about teaching kids to read and write and it would be good if they did that well. But why do they need folks to produce engagement strategies and to manage communications? Getting young people to spell ‘engagement strategy’ would be a great start.

And why does a local council need someone promote walking? All we want them to do is empty the bins and keep the lights in the libraries on. Spend money on that kind of stuff and not on something most of us do naturally and without promotion. If people want to get fat and lazy, leave them to it.

There was even a discussion overheard with one of the Last Lot who said with all seriousness that the decision not to be so profligate with our money meant that, and we are quoting here, ‘there would now be cutbacks in non-essential services’.

Hello. Wake up. Smell the coffee. If it is non-essential why is it being done in the first place? And if this means job losses, so be it. But quite frankly surely we only want our money spent on essential stuff and not non-essentials. We can debate what is essential and what is non-essential and that is a worthy debate but if it is non essential stop wanting to spend our money on it. Government is so simple.

Have a great week.

Sis felix. Et sis fortunatus.